Job Openings >> Assistant Manager, Circulation
Assistant Manager, Circulation
Summary
Title:Assistant Manager, Circulation
ID:1424
FT - PT:Full-time
Salary:$52,270.40
Education - Experience:Bachelor's Degree, strong customer service and leadership skills
Location:Spectrum - Location TBD
Closing Date:11/29/2018
Description
Type: Exempt
Grade: 9

Requirements: 

Bachelor’s Degree, strong customer service, and leadership skills.

Scope: 

Perform functions to plan and supervise circulation and shelving operations within the Main Library, working within the limits of established policy. Uphold the Library System’s mission and values in the pursuit of all duties; respect for the individual, our organization, and the community, excellence in everything we do, and integrity in our actions with others, while providing excellent customer service to all internal and external customers.

Essential Functions: 
  1. Interview candidates and select for further consideration. Develop and implement staff training programs, assign, explain and review work, monitor work quality and assist to resolve operating problems. Explain, implement and enforce Library rules and regulations, interpret and clarify policy, maintain discipline, assist to handle employee grievances and maintain harmonious employee relations. Assist staff to develop performance plans. Develop performance evaluations, submit for review and authorization and participate in performance evaluation interviews with employees and Department Head.
     
  2. Develop and implement schedules based on patron utilization, coverage requirements, staff availability and capabilities. Arrange schedule bidding process and coordinate general scheduling requirements with employees. Review and respond to staff requests for time off.
     
  3. Observe and monitor all areas of the Library to anticipate and plan requirements for shelving and circulation desk operations and mailroom/loading dock. Adjust schedules as required by immediate circumstances or changes in requirements and priorities.
     
  4. Listen to, investigate and assist to resolve patron concerns such as fines, lost materials, reserves, identification for issuing of cards and similar issues both in person and via e-mail. Explain policy and procedures and determine most effective response to deal with patron requirements, referring more significant issues to Department Head. Perform any circulation or shelving tasks to maintain work flow.
     
  5. Monitor the mailroom/loading dock activities and provide backup and assistance as needed. Communicate with vendors and visitors on the loading dock.
     
  6. Open and close work stations, safe and registers and start up computers.
     
  7. Assist to track data and prepare periodic and special reports relating to utilization, activities, attendance and other operating issues. Communicate results to management and assist with planning of process and activity changes based on statistical results.
     
  8. Assist to explain and implement shelving plan and procedures and track patron requirements and utilization.

Other Duties: 
  1. Perform or assist with any system operations, as required or directed to maintain work flow or respond to emergency conditions.
     
  2. Attend and participate in a variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, requirements and policies.
     
  3. Monitor patrons in the Library and remind them of Library policies as required to ensure that the resources of the Library are fully accessible to all patrons.
     
  4. Maintain work area in a clean and orderly condition. Ensure safe operating conditions within area of responsibility. Perform other related duties as assigned.

Tools and Equipment Used: 
Computer, data entry terminal, cash register, book trucks, safes and common office equipment.
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