| Title: | Library Applications Specialist |
|---|---|
| ID: | 2397 |
| FT - PT: | Full-time |
| Salary: | $62,400 annual |
| Education - Experience: | Bachelor’s degree in Information Technology, Computer Science, or Information Systems, or a related field |
| Hours : | AND two (2) years of technical support or customer service experience |
| Location: | IT Design and Development - Orlando Public Library - 101 E. Central Blvd. Orlando, FL 32801 |
| Closing Date: | 4/12/2026 |
Who We Are
Orange County Library System is a learning organization whose mission is to add to quality of life – not only for our customers, but also for our staff. At OCLS, you’ll find staff who are dedicated to serving the community and cultivating an environment where everyone is welcome. We offer growth and development opportunities, competitive pay and benefits, and a healthy work-life balance.
Who You Are
You are seeking a fun and rewarding work environment where your work directly supports staff and improves services for the community. You take pride in helping people get the most from tools and systems. You build productive relationships with stakeholders, communicating effectively across technical and non-technical audiences. You are inquisitive with an enthusiasm for investigating and solving problems. You are service-oriented, able to work independently, and comfortable managing multiple priorities while contributing to team goals.
What You've Done
You have experience providing technical support and troubleshooting software application issues, with a strong background in problem-solving and analytical skills. Your experience includes collaborating with cross-functional teams, analyzing system requirements, and providing recommendations for enhancements and improvements. You have also developed and maintained technical documentation.
What You'll Do Here
You will be responsible for supporting the library’s public resource scheduling system, including but not limited to the events calendar, room booking, and appointment scheduling modules, by troubleshooting reported issues, providing necessary instruction, and managing multiple support tickets to ensure timely resolutions. You will collaborate with management on system configuration, maintenance, and enhancements, as well as evaluate new products and features. You will also maintain accurate documentation related to system integrations and APIs while engaging stakeholders for regular system audits to ensure accuracy and relevance.
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