| Title: | OPL Customer Service Associate Manager- FT |
|---|---|
| ID: | 2279 |
| FT - PT: | Full-time |
| Salary: | $32.50 per hour |
| Education - Experience: | Bachelor’s Degree, two (2) years management experience, strong customer service and leadership skills; OR an equivalent combination of education, training, and experience as determined by Human Resources. |
| Hours : | Must be able to work a flexible schedule, including evenings and weekends. |
| Location: | Orlando Public Library -101 E. Central Blvd. Orlando, FL 32801 |
| Closing Date: | 07/27/25 |
Who We Are
The Orange County Library System is a learning organization whose mission is to add to quality of life – not only for our customers, but also for our staff. At OCLS, you’ll find staff who are dedicated to serving the community and cultivating an environment where everyone is welcome. We offer growth and development opportunities, competitive pay and benefits, and a healthy work-life balance.
Learn more about employment at OCLS.
Who You Are
You are a proactive and experienced leader with a passion for exceptional customer service. You possess strong organizational and communication skills, enabling you to effectively manage staff and resolve complex customer issues. You thrive in a dynamic library environment, committed to fostering a harmonious workplace and advancing strategic goals. You are adaptable, capable of handling a variety of responsibilities from staff development to technical troubleshooting, and dedicated to promoting a learning environment for the community.
What You’ll Do
You will lead and supervise the OPL Customer Service Department staff, ensuring they meet goals for assisting patrons, promoting library resources, and managing daily operations. You'll play a key role in staff development, including training and professional growth, and contribute to developing and implementing departmental policies and procedures. As a Manager on Duty (MOD), you'll be the primary contact for escalated customer issues and building concerns, coordinating with Library Management, Security, and the Orlando Police Department as needed. Your responsibilities will also include investigating customer inquiries, managing staffing schedules, approving payroll, and administering disciplinary actions.
